List not updating
If new mail is not appearing in the list, check your connection, maintenance status and your mailbox's sync.
- Any user who has signed in to the app
What does 'List not updating' mean?
If new mail is not appearing in the list, check your connection, maintenance status and your mailbox's sync. Who can do this: Any user signed in to the app. At the top of the list, The list could not be refreshed; showing the most recently received. If there is a Maintenance in progress banner at the top, the list updates automatically when maintenance ends. On the Settings screen, tap Sync now.
Check
If The list could not be refreshed; showing the most recently retrieved data. appears above the list, check your internet connection, then pull down to refresh the list.
If there is a Maintenance banner at the top, the list updates automatically when maintenance ends.
On the Settings screen, tap Sync now.
If there is a connection problem warning under the mailbox in the mailbox selector, the mailbox's connection to the mail server has been lost; notify your administrator.
If storage is full, no new email is received; contact your administrator.