# Connect via external email client (IMAP/SMTP) | SmartMail

> IMAP/SMTP is included in every plan: incoming imap.smartmail.com.tr 993 SSL/TLS, outgoing mail.smartmail.com.tr 587 STARTTLS or 465 SSL/TLS.

Source page: https://smartmail.com.tr/en/belgeler/yonetici/imap-smtp-baglanti

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# Connecting with an external email client (IMAP/SMTP)

IMAP/SMTP access is included as standard in every SmartMail plan; you do not need to purchase an additional service. Mailboxes can connect to common desktop mail programs and the phone's own email app. All past emails, including the archive, are also visible in the program; emails continue to appear in the SmartMail web dashboard and mobile app.

- Administrator

- User using an external program

## What is connecting with an external email client (IMAP/SMTP)?

IMAP/SMTP access is included as standard in every SmartMail plan; you do not need to purchase an additional service. Who can do this: Administrator; User using an external program. The program connects to the mailbox and shows all emails, including the archive; emails continue to appear in SmartMail as well. Mailboxes can connect to common desktop mail programs and the phone's own email app.

## Connection details

| Setting | Value

| Incoming server (IMAP) | **imap.smartmail.com.tr**

| IMAP port | **993**, encryption **SSL/TLS**

| Outgoing server (SMTP) | **mail.smartmail.com.tr**

| SMTP port | **587**, encryption **STARTTLS** (recommended) or **465**, encryption **SSL/TLS**

| SMTP authentication | On (same username and password as the incoming server)

| Username | Full email address (e.g. ad@kurumunuz.com.tr)

| Password | Mailbox password (not your SmartMail login password)

## Finding the mailbox password

In SmartMail Management, open **Email accounts** and click **Credentials** on the card of the mailbox to connect.

Note the value in the **Mailbox username** field 1; this is the full email address of the mailbox.

Click **Show password** and copy the mailbox password 2. If necessary, you can set a new password from the same window.

When adding a new account in the email program, enter this username and password with the server and ports in the table above. The same information is also written in the **Email program settings** box in the window 3.

- 1Username

- 2Mailbox password

- 3Server and ports

Mailbox settings: mailbox username and password, with demo data.

**Result**The program connects to the mailbox and shows all emails, including the archive; emails continue to appear in SmartMail as well.

**Tip**If the program's automatic setup feature cannot find the server, enter the settings manually. The unencrypted IMAP port 143 is closed for security reasons; only 993 is used.

**Tip**The mailbox password is not the same as your SmartMail login password. Viewing the password is recorded in the audit log.

## Related pages

- [Managing the name, password, and quota of a mailbox](/en/belgeler/yonetici/posta-kutusu-ayarlari)

- [External email client cannot connect](/en/belgeler/sorun-giderme/harici-program-baglanmiyor)

- [Changing organization settings](/en/belgeler/yonetici/kurum-ayarlari)

- [Domain and DNS setup](/en/alan-adi-dns)