# List not updating | SmartMail Documentation

> If new mail is not appearing in the list, check your connection, maintenance status and your mailbox's sync.

Source page: https://smartmail.com.tr/en/belgeler/mobil/sorun-liste-guncellenmiyor

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# List not updating

If new mail is not appearing in the list, check your connection, maintenance status and your mailbox's sync.

- Any user who has signed in to the app

## What does 'List not updating' mean?

If new mail is not appearing in the list, check your connection, maintenance status and your mailbox's sync. Who can do this: Any user signed in to the app. At the top of the list, The list could not be refreshed; showing the most recently received. If there is a Maintenance in progress banner at the top, the list updates automatically when maintenance ends. On the Settings screen, tap Sync now.

## Check

If **The list could not be refreshed; showing the most recently retrieved data.** appears above the list, check your internet connection, then pull down to refresh the list.

If there is a **Maintenance** banner at the top, the list updates automatically when maintenance ends.

On the **Settings** screen, tap **Sync now**.

If there is a connection problem warning under the mailbox in the mailbox selector, the mailbox's connection to the mail server has been lost; notify your administrator.

If storage is full, no new email is received; contact your administrator.

## Related pages

- [Refreshing the list](/en/belgeler/mobil/listeyi-yenilemek)

- [Maintenance work banner](/en/belgeler/mobil/bakim-seridi)

- [Storage and Sync Now](/en/belgeler/mobil/depolama-ve-esitleme)